Vodafone is committed to maintaining the privacy, accuracy and security of its customers. To demonstrate our commitment, we have created this Security and Privacy Statement in order to communicate our intention to providing effective processes for the appropriate handling of such private information and to comply with applicable legislation that governs the authentication, protection and disclosure of personal information.
What types of information are we collecting, and how do we do it?
For the purpose of mandatory regulatory compliance, business communications, administration and transacting we may collect and use personal information of existing or prospective customers, for example: your name, address, telephone number, email address and/or account details. This will enable us to:
- Keep you informed on the services that we are offering;
- Resolve problems with goods and services previously supplied;
- Create products or services that may meet your future requirements.
We will collect, store, process, transmit or otherwise handle private information only with the knowledge and consent of you, our customer.
We may store some information (commonly known as a “cookie”) on your computer when you visit our web site. This enables us to recognize you during subsequent visits. The type of information gathered is non-personal, such as: the IP address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully. Apart from merely establishing basic connectivity and communications, we may also use this data in aggregate form to develop customised services – tailored to your individual interests and needs. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. This will however cause certain features of the web site not to be accessible.
What about the security of my personal data?
We have implemented technology, policies and processes aimed at protecting the confidentiality, integrity and availability of your personal information. We will update and refine these measures on an ongoing basis. Please note that we cannot be responsible for the privacy policies and practices of other web sites you may access using links from this website.
We recommend that you check the policy of each site you visit and that you contact that specific organisation if you have any concerns or questions. Please be aware that Internet communications are inherently insecure unless they have been encrypted. Your communications may be routed through any number of countries before reaching our web site. We therefore assume no responsibility or liability of any nature whatsoever for the interception or loss of personal information beyond our control.
Will Vodafone disclose any of my personal information?
We do not distribute any of your personal information to third parties; unless it’s required to deliver the products or services requested by you. In addition, we will not sell your personal information to third parties unless you give us your specific permission to do so. For example, we may disclose your data to a credit card company to obtain payment for a purchase you initiated. It may also be necessary to pass on your data to a supplier who will deliver the product on order. In addition, we may be obligated to disclose personal information to meet any legal or regulatory requirements of applicable laws.
“Customer hereby consents to Vodafone collecting, collating, processing and disclosing Customer’s personal information where such actions are (a) required or reasonably desirable to enable Vodafone to supply the Services and issue invoices to the Customer, (b) for the purposes of analysing and reviewing customer loyalty, satisfaction and any other feedback from time to time, (c) for the purposes of analysing Customer usage of different types of Services, or (d) required by applicable law or regulation”
Surveys will be issued with a covering email. We can include words about protection for all customers we survey prior to implementing the change in words. Could you confirm when the change can be made/has been completed, so customers surveyed, who connected prior to this date can have an inclusion regarding protection of data.
Amendments to this Security and Privacy Statement
We reserve the right to amend or modify this Security and Privacy statement at any time in response to new privacy legislation.
Whilst your name and email address which is supplied to us when registering for the Services will not automatically be made available to the recipient of your SMS, we nevertheless are able to trace the source of an SMS, and such information will be made available to the authorities if required by law.
Monitoring or recording of your emails may take place for business purposes to the extent permitted by law, such as for example quality control, detecting fraud and training for the purposes of marketing and improving the Services. However, in these situations, we will not disclose information that could be used to personally identify you.