Terms & Conditions




General Terms and Conditions

Section 1: DEFINITIONS:

The head-notes to the clauses of these Terms and Conditions are for reference purposes only and shall in no way govern or affect the interpretation of nor modify nor amplify these Terms and Conditions nor any clause hereof.

Unless the context dictates otherwise, the words and expressions set forth below shall bear the following meanings and cognate expressions shall bear corresponding meanings:

  1. Vodafone refers to Mobile Broadband Zambia trading as Vodafone Zambia.
  2. Promoters refers to Vodafone Zambia who will be running this promotion.
  3. The App refer to My Vodafone Zambia Application.
  4. WSC refer to Web Self-Care (website for self-service for Vodafone Zambia Customers).
  5. Legal costs mean costs on an attorney and own client scale.
  6. Party means any one of the Parties to this Agreement. The term “Parties” shall have a corresponding meaning;

Section 2: DEFINITIONS:

The head-notes to the clauses of these Terms and Conditions are for reference purposes only and shall in no way govern or affect the interpretation of nor modify nor amplify these Terms and Conditions nor any clause hereof.

  1. No Party shall be bound by or have any claim or right of action arising from any express or implied term, undertaking, representation, warranty, promise or the like not included or recorded in this document whether it induced the contract and/or whether it was negligent or not.
  2. If any term or provision of these Terms and Conditions should be invalid, unenforceable, defective or illegal for any reason whatsoever, then the remaining terms and provisions of these Terms and Conditions shall be deemed to be severable therefrom and shall continue in full force and effect unless such invalidity, unenforceability, defect or illegality goes to the root of these Terms and Conditions.
  3. These Terms and Conditions shall be binding on and enforceable by the estates, heirs, executors, administrators, trustees, permitted assigns or liquidators of the Parties as fully and effectually as if they had signed these Terms and Conditions in the first instance and reference to any Party shall be deemed to include such Party’s estate, heirs, executors, administrators, trustees, permitted assigns or liquidators, as the case may be.
  4. Vodafone takes reasonable steps to ensure that the Secure Areas and/or ICT platforms in use for this promotion cannot be accessed by unauthorised persons and that authorized users have access only to those portions of the Secure Area which they are entitled to access. Vodafone cannot, and does not, however, warrant that no unauthorised person will be able to gain access to the Secure Area or to a portion of the Secure Area to which they are not entitled to have access. Accordingly, Vodafone shall not be liable for any loss, damage, claims, costs or penalties arising from unauthorised access to the Secure Area or any portion thereof or the interception, monitoring, modification or other interference with communications between the User and Vodafone.

Products and Promotions Terms and Conditions:

Big50:

  1. This promotion is open to all new Vodafone Customers who join from launch date until close of the promotion.
  2. Existing customers too can participate in this promotion by buying any of the main Vodafone monthly bundles.
  3. There will be one (1) winner of a car in the grand draw that will be held at the end of the promotion
  4. There will be eight (8) weekly lucky winners of a Samsung Smart TV that is coupled with a Router and 10GB data valid for 30 days.
  5. There will be five (5) weekly winners of Samsung S7 Flat Smart Phone with 10GB data valid for 30 days.
  6. There will be five (5) weekly winners of Huawei T1 Tablet with 10GB data valid for 30 days.
  7. The daily draw will include both customers who joined Vodafone during the promotional period and existing customers that bought a monthly data bundle.
  8. The weekly draw will include customers who joined Vodafone in the previous week and existing customers that bought at least one monthly data bundle.
  9. Draws winners will be announced on radio and published on social media.
  10. Total prize value of K 1,000,000 will be given out.
  11. Joining Vodafone will accord customers 1 entry into the lucky draw.
  12. Buying data bundles as per the grid overleaf will accord customers more entries into the draw:
How to Earn Draw EntriesEntries into the Draw
Joining Vodafone1
Buy 500MB1
Buy 2GB3
Buy 5GB6
Buy 10GB20
Buy 25 GB50
Buy 50GB50
Buy 100GB50
  1. The draws will be audited by an independent auditor.
  2. Prizes that are won will not be exchangeable for cash or any other benefits.
  3. Winners will be contacted through telephone calls. Where Vodafone fails to reach the winners on three attempts of calling, the prize will be forfeited to the second runner up.
  4. Winners’ names and Vodafone account numbers will be published on social media, print media and radio.
  5. By participating in the promotion, the customer consents to have their image, audio recording of the call of notification of winning, name and Vodafone account number published on Social media, Radio and print media.
  6. Entries into the draw do not have monetary value and cannot be used to claim any benefit other than participation in the draw.
  7. The promotion will be run for a period not greater than 6 weeks from date of launch.
  8. Vodafone reserves the right to extend the promotional period stated in 7 above.
  9. Costs of travel and accommodation to events of reception of prizes will be incurred by the lucky winners.

50 Shades of Data:

  1. This promotion is open to all new Vodafone Customers who join from launch date until close of the promotion.
  2. Eligible customers will be awarded 50% bonus for the first bundle that is 2GB or more that is bought in the first 3 months from joining Vodafone.
  3. The bonus will be valid for a period of 30 days, where the customer does not use up their Data bonus within this validity, the customer will forfeit the bonus upon expiry.
  4. The bonus allocated in this promotion cannot be shared.
  5. Bonus will be granted only for purchase of main Vodafone bundles, this means that purchase of Add-on bundles, Social Add-ons or any other promotional or discounted bundles will bot attract this bonus.
  6. Bonus given in the first month will be allocated in the main data wallet and bonus allocated in the subsequent two months will be given to a dedicated bonus wallet.
  7. A customer who does not buy 2GB or more in the first 30 days of joining will not get bonus in the subsequent months even after buying the eligible bundles.
  8. The promotion will be run for a period not greater than 30 days from date of launch.
  9. Vodafone reserves the right to extend the promotional period stated in 7 above.

Vodafone Wi-Fi

  1. A contact number and Wi-Fi passcode will be required to log into the Wi-Fi hotspot in order to use our WiFi service.
  2. Vodafone needs to be selected from the drop down list of service providers on the landing page, the contact number and Wi-Fi passcode can then be used to log in.
  3. Vodafone WiFi is available in select areas that are outlined on our corporate website
  4. Bundles must be used within validity time. They may not be carried forward into a different validity. If validity expires, customer will be required to renew subscription. To extend the validity, you’ll need to purchase a bundle with a validity greater than your existing bundle.
  5. Failure to deplete the bundle within validity will result in forfeiture of the bundle.

Vodafone WiFi only Customers

  1. New Customers will receive 50MB freebie valid for 6 hours, the freebie is not given to Vodafone customers with a registered Sim.
  2. The Freebie is once off and cannot be claimed more than once.
  3. To claim the freebie, the new customer will need to register with a valid contact number.
  4. All Vodafone Wi-Fi only customers cannot share/receive data from other customers.
  5. WiFi only customers who transition to SIM customers cannot transfer their Wi-Fi account to their Main Account

Vodafone LTE customers

  1. All Vodafone LTE customers will consume data from their main account.
  2. Vodafone LTE customers will need to log-in to access WiFi.
  3. Vodafone LTE customers will not receive 50MB freebie, as they are not classified as new customers.
  4. All Vodafone terms and conditions for bundles apply.

My Student Life:

  • This promotion is open to new Vodafone Customers who are students.
  • The customer should have a Valid Student ID, Acceptance letter to the institution or Letter from the school authorities verifying that they are a student.
  • Retail/Brand Ambassadors staff should keep a copy of the document provided as proof.
  • To qualify customer should buy any device (minimum of a MiFi)
  • Student who join Vodafone and do not buy any device do not qualify for this offer
  • The customer will receive 1GB  upon Joining without making any purchase.
  • The customer will receive 1GB every month after purchase of any monthly bundle for consecutive 5 months after joining
  • New month begins on month of joining and ends on month date of joining.
  • Offer will only be available in universities or any locations that may be holding student functions or potential student customers (Upon request)
  • The 1GB will be credited to a bonus account.
  • The 1GB allocated in this promotion cannot be shared.
  • The 1GB will be valid for 30 days.
  • The 1GB may accumulate and validity extended when the customer buys bundles that qualify for bonus and validity greater than the
  • Purchase of FOR G offer, Add-on bundles or other discounted bundles will not attract bonus allocation.

2wice As Nice:

  1. This promotion shall award 100% Data bonus to new customers who buy 2GB or more for the first time within the first 30 days of joining Vodafone.
  2. Bonus will be given only for the first purchase of 2GB or more within the first 30 days
  3. Bonus data will be valid for 30 days after which the balance will be forfeited if the customer does not buy another bundle with a longer validity.
  4. All the prevailing Vodafone Data bundle terms and conditions will apply to the usage and forfeiture of the Data bonus allocated in this promotion.
  5. This promotion is open to Vodafone new customers who join on or after the launch date for a period of 60 days
  6. The new customer will only be awarded 100% bonus data once for the first data bundle that they purchase which if equal to or greater than 2GB.
  7. Participating in the promotion implies that you fully understand the rules and therefore, you agree to indemnify the promoter for any loss or damage you suffered because you took part in this competition or used the bonus. If you participate, or use or accept the bonus, you understand that you do so of your own free will. This means that you cannot hold the promoter legally responsible for any loss or damage or legal expenses you suffered because you took part in this promotion or accepted the bonus there of.
  8. The promoter reserves the right to change the rules of the promotion. The promoter can change the rules of the promotion throughout the duration of the promotion. For convenience only, the date on which these rules were last amended will be shown below the heading. It is your responsibility to check the rules for amendments.
  9. The clauses in these rules are severable. This means that if any clause in these rules is found to be unlawful, it will be removed and the remaining clauses will still apply.

10 Over 10:

  1. The 10 Over 10 promotion is open to Vodafone Customers who purchase a 10GB bundle or more.
  2. The bonus will be credited to a bonus account.
  3. The bonus will be valid for a period of 7 days, where the customer does not use up their Data bonus within this validity, the customer will forfeit the bonus upon expiry.
  4. The bonus allocated in this promotion cannot be shared.
  5. Bonus may accumulate and validity extended when the customer buys more than one 10GB or more bundle.
  6. Bonus will be given for purchase of main bundles and not offer bundles such as FOR G offer.
  7. Bonus accounts will all be cleared 7 days after the promotion comes to an end.
  8. The promotion will be run for a period not greater than 60 days from date of launch.

Extra Buck (Debit and Credit Card Recharge promotion):

Unless the context dictates otherwise, the words and expressions set forth below shall bear the following meanings and cognate expressions shall bear corresponding meanings:

  1. User who tops-up their Vodafone account using their credit or debit card through either My Vodafone Application or Web Self-Care will be awarded bonus airtime as may be determined from time to time.
  2. User who tops-up with equal to or greater than ZMW 300.00 will get 20% of their recharge amount.
  3. User who recharges with less than ZMW 300.00 will get 10% of their recharge amount as their bonus.
  4. This offer will be available to Vodafone Zambia prepaid and hybrid customers/user.
  5. Credit Card or Debit Card top-ups done over the counter will not qualify for bonus.
  6. All top-ups done using other channels other than credit and debit cards through the App or WSC will not attract any bonus.
  7. The promotion will be run for 30 days from date of launch.
  8. By voluntarily undertaking participation in this promotion, the user agrees to indemnify the promoter fully for any loss or damage the promoter may suffer if in breach of any of the competition rules. This means you agree to reimburse the promoter for the following:
  •     any loss or damage they suffer;
  •     any expenses and costs they paid or are responsible for; and
  •     legal costs.

Radio Lucky Draw:

  1. This offer is open to customers who join Vodafone from 18th July 2017.
  2. Draw will be randomly drawn using a web based application.
  3. Daily draw participants will be customers who joined Vodafone the previous day.
  4. Daily lucky draw winners will win 5GB Vodafone monthly Data bundle.
  5. There will be a total of 4 daily winners of 5GB Vodafone monthly Data bundle.
  6. The weekly draw will include all customers who joined Vodafone in the week prior to the draw.
  7. There will be 4 lucky winners in the weekly draw.
  8. Weekly draw winners will win Huawei Y6.
  9. Lucky winners will be announced on the following radio stations:
  • Flava FM
  • Hot FM
  • Radio 4
  • Rock FM
  1. Winners will collect their prizes at any of the following locations:
    • Lusaka, at Vodafone Head Office on 257 Kaleya Road Roma.
    • Kitwe; Vodafone Store at Mukuba Mall
    • Ndola; Vodafone Store at Kafubu Mall
  2. To claim the prize, the winner must present formal identification document such as NRC, Driver’s License or Passport.
  3. Prizes cannot be exchanged for money.
  4. Vodafone will not be held liable for transportation of lodging costs of winners who have to travel to claim their prizes.
  5. Prizes have to be claimed before 31st August 2016, failure to claim the prize by this date will result in the prize being forfeited.
  6. The draw will run for a period of 3 weeks.
  7. Vodafone reserves the right to revise the dates given in terms and conditions.

 

PayGo and Data Bundles:

  • Pay as you go rate (PayGo) is the charge that is levied for usage of Vodafone services out of bundle.
  • Data PayGo rate is K1 per MB
  • Customers Data sessions will be terminated when they deplete their Data bundle before proceeding with PayGo charging.
  • The customer will give consent to proceed with PayGo charging.
  • Vodafone reserves the right to remove or change the data bundles that it offers to its customers.
  • Daily bundles will be valid for a complete 24-hour cycle, weekly bundles will be valid for 7 days and monthly bundles for 30 days.
  • Bundles will expire upon end of validity as stated in six (6) above. Upon expiry, all the data or voice balance that may have remained in the customer’s bundle account will be forfeited.
  • Customers can purchase bundles that have volume higher than your current bundle balance.
  • Add-on bundles will be available to customers who have a valid main Data bundle.
  • Purchase of an add-on Data bundle will not alter the validity of a current main Data bundle.
  • Data Bundles for customers who select automatic renewal will be automatically purchased on expiration.
  • Social bundles can only be used for the specific usage for which they are intended. For example, you may not use Facebook bundle for YouTube.

 

Multiple Data SIMs:

  • Multi Data SIM(s) are available to all Vodafone customers.
  • The primary SIM card is the SIM card that will be used as the main account.
  • The Data SIM cards are additional cards that will be linked to the main account on the primary SIM card.
  • The Data SIM cannot be allocated Airtime or Data bundles. They will, however, use data from the primary SIM card.
  • Data usage on the Multi SIMs will be charged at the prevailing rates on the primary SIM card. If the primary SIM card has an active bundle, the Data SIM cards’ usage will be from the primary SIM cards Data bundle. The same will apply for PAYGO billing.
  • A customer can have a maximum of two (2) Data SIM cards.
  • A monthly subscription fee may be charged for each Data SIM card.
  • A subscription to a Multi Data SIM in no way affects the current price plan’s terms & conditions in respect of validity, balance transfers, out-of-bundle usage and consumption rules.
  • The customer must have a compatible data device to be able to use a Data SIM to enable them to use our services.
  • If the primary SIM card is deactivated, all linked Multi Data SIMs will be automatically de-activated.
  • Customer may disconnect their Data SIM from the primary account by calling our Contact Center or going to our Service centers.
  • The owner of the primary contract price plan on which Multi Data SIM/s is active, is liable for any Data usage costs that arises as a result of the following:
  • Normal Data usage.
    – Anti-virus or spyware updates.
    – Data used after theft of modem and/ or SIM card.
    – Charges from Data international roaming.
    – Over utilization of Data by all SIM cards.

 

MyVodafone App and Web Self-Care:

  • My Vodafone App usage will be available to customers on relevant application stores, i.e. Google Playstore and Apple iTunes.
  • Web-Self Care is available on our corporate website: www.vodafone.zm
  • Vodafone reserves that right to effect down times to allow for maintenance and updates on both the My Vodafone App and the web self-care.
  • My Vodafone App and Web-Self Care may be used for top-up, bundle purchase and balance inquiry for pre-paid customers.
  • My Vodafone App and Web-Self Care login PIN will be sent to the customer upon request.
  • Vodafone will not be responsible for usage of MyVodafone App and Web-Self Care by third parties.
  • All activity on the MyVodafone App and Web-Self Care will be considered as generated by the customer.

 

 

 

‘For G’ Offer (Offer for Life)

  1. The ‘For G’ offer is valid for life.
  2. The ‘For G’ offer is a 2GB Data bundle at a special price of K75.
  3. To claim the offer, prospective customers who pre-register must activate a Vodafone SIM card after official launch.
  4. The Offer for Life can be claimed between 10th June and 26th June, 2016.
  5. Customers who pre-sign up but do not take up the offer during this window will forfeit their right to claim the offer.
  6. The prospective customer may enjoy up to 2GB additional Data if they invite up to 3 friends.
  7. Additional Data will be given only when the invited friends activate a Vodafone SIM card between 10th and 26th June, 2016.
  8. The rules that will define how much additional Data a customer will get are as below:
  • Person pre-registers and does not invite any friends: ‘FOR G’ Offer [email protected] & no extra benefit.
  • Person pre-registers and invited, 0 friends joined: ‘FOR G’ Offer of 2Gb @ K75 + 0.5 GB.
  • Person pre-registered, 1 friend joined: ‘FOR G’ Offer of [email protected] + 1 GB
  • Person pre-registered, 2 friends joined: ‘FOR G’ Offer of [email protected] + 1.5 GB
  • Person pre-registered, 3 friends joined: ‘FOR G’ Offer of [email protected] + 2 GB
  1. Allocation of benefit for inviting friends will start from the 1st of July 2016 every time you purchase the ‘For G’ offer.
  2. Vodafone will endeavor to ensure that the offer is available and fully functional, but will not be held liable for any service interruption or unavailability, for any period in time.
  3. Vodafone reserves the right to revise the dates given in terms and conditions.

 

Member Get Member Offer [Pre-sign Up Offer]

  • This offer will be available only to customers who pre-sign up for Vodafone and invite their family and friends to pre-sign up.
  • Each prospective customer who pre-signs up and invite up to three friends will qualify for the pre-sign up offer.
  • To get this offer the prospective customer must claim it when our stores open for business.
  • Offer will only be available for claiming for a limited time.
  • For each invited friend who actually activates a Vodafone account, the person who invited them will enjoy additional benefit.
  • The benefit of this offer will be given every time a customer purchases the ‘For G’ offer.
  • Customers who do not claim the offer in the stipulated ‘claim window’ period will forfeit the claim to the offer.